Frequent questions about FxPro: accounts, login, platforms, and payments

What the answers rely on and what they do not confirm

The answers below are based on official FxPro pages published in open access and checked on 13 November 2026. This is a documentary review, not a test of opening an account, depositing, trading, or withdrawing. We do not claim to have personally gone through registration or worked with real funds.

The Russian language of the reference does not mean that services are available to residents of Russia. Like French or Spanish, it only reflects the interface language. Product and service availability depends on the country of residence and on the legal entity that services the account. The same applies to account conditions, payment methods, and processing times of requests: they may differ depending on the country and the chosen legal entity.

The FxPro home page may show a corporate section instead of a trading site depending on the visitor's region. Such a transition by itself does not prove that the product stopped working worldwide. For legal information about which restrictions apply and which entity services the account, see the Website legal information page.

The current global footer states a restriction of CFD offering for residents of the USA, Iran, and Canada. This does not mean that access is automatically open for other countries: additional restrictions may apply. Check the conditions for your country before registering.

What accounts FxPro offers

The comparison of accounts and platforms on the official FxPro page names Standard, Raw+, Elite, and cTrader. MetaTrader 4 uses hedging; MetaTrader 5 offers netting or hedging.

For Raw+, the observed global table lists spreads on major currency pairs from zero plus 3.50 USD per lot per side. This is a starting point, not a guaranteed execution cost: the final trade price depends on the market and account conditions.

For cTrader, the commission on FX and metals is stated as 35 USD per 1 million USD turnover, and both opening and closing a position are counted. TradingView connects to the cTrader family of accounts.

The minimum micro-lot size starts at 0.01 for applicable instruments. This is a general guideline: specific specifications must be checked for each instrument.

According to the FAQ on the Standard account, the broker has no fixed minimum deposit. Practical limits are set by payment methods and available margin. The published recommendation of 1,000 USD does not mean a mandatory minimum. For more on account differences, read the page FxPro Account Types.

Why logging into Direct and logging into the platform are different things

FxPro Direct is the account management area. The login to the trading platform is a separate credentials context. Do not use the data from one login in the other: these are different systems.

In Direct, you can reset the password for a trading account via the Accounts section, as well as manage your profile and documents. Resetting the cTrader ID is done separately, not through the general platform password reset.

If you do not remember which login you need, focus on the task: managing the account and documents is Direct; trading and charts are the app or terminal. For more on the differences, read the page Login to FxPro Direct and trading platforms.

Which platforms FxPro publishes and which to choose

The FxPro home page lists platform families: MetaTrader 4, MetaTrader 5, cTrader, FxPro WebTrader, FxPro App, and TradingView.

• MetaTrader 4. a classic terminal with hedging, suitable for expert advisors and a familiar set of tools.
• MetaTrader 5. broader capabilities and a choice between netting and hedging.
• cTrader. an account with turnover-based commission and connection via cTID.
• FxPro WebTrader. access from a browser without installation.
• FxPro App. mobile account and trading management.
• TradingView. connects to cTrader accounts.

The choice depends on which account you opened and which instruments you need. cTrader and TradingView work with the cTrader family; MT4 and MT5 have their own rules. See the platform comparison on the page FxPro Platforms.

Verification: which documents and where to upload them

According to the official FAQ on verification, a valid passport, national identity card, or driver's license is accepted for identity confirmation. The specific document required in your case is displayed in FxPro Direct.

Proof of address with name and address issued within the last six months may be requested. This condition is described in the official source; we do not claim that the same documents or translations are required for all countries.

Uploading takes place through registration, the My Profile / Upload documents section in FxPro Direct, or through the corresponding area in the app. We do not collect identity documents on this reference. For more details, see the page FxPro Verification.

Deposits and withdrawals: what is important to know in advance

Available methods and processing times depend on the country and legal entity and are displayed after login. This is a key limitation: there is no universal list of methods for everyone.

According to the official FAQ on deposits and withdrawals, recent card deposits are returned first, then applicable funding via PayPal/Skrill; outstanding refunds are displayed in the account. After that, alternative previously used methods may become available.

FxPro states that it does not charge its own commission for deposits and withdrawals, but third-party, bank, and conversion costs are possible. Instant withdrawal is not guaranteed.

Wallet is the central funding hub: funds can be transferred between Wallet and trading accounts. If currencies differ, conversion may apply. Practical steps are described on the pages FxPro Deposit and FxPro Withdrawal.

FxPro Direct and Wallet: what they are for

Direct is the account management area. Here you configure your profile, upload documents, reset the trading account password, and manage accounts.

Wallet is the central funding hub. Through it, funds move between Wallet and trading accounts. If currencies differ, conversion may apply; consider this when planning.

According to the observed FAQ on the Standard account, the broker has no fixed minimum deposit. Payment methods and available margin set practical limits. The recommendation of 1,000 USD published on the site is not a mandatory minimum.

Do not confuse logging into Direct and logging into the platform: resetting the password for a trading account is done from the Accounts section in Direct, while the cTrader ID is reset separately.

Support and disputed wording

Support is advertised as round-the-clock five days a week, not 24/7. We do not publish the exact response time: the official source does not specify it.

Discrepancies may occur in official materials. The old FAQ on cTrader for Mac and the current product page may describe different states of support. Promotional claims about zero swap may not match swap tables. The broker's deposit recommendation is not the same as a mandatory minimum.

We do not smooth over these discrepancies but show them as they are. If a wording affects your decision, check the primary source via the link and clarify its current status. Contacting support is described on the page FxPro Support.

FAQ