FxPro Direct and trading platform login: different credentials

Two login contexts: Direct and the trading platform

The main reason for confusion when logging into FxPro is mixing up two different credential contexts. FxPro Direct is the account management area: you open trading accounts there, perform Wallet operations, and configure access. The trading platform login is a separate set of data used in the MetaTrader terminal, cTrader, or the web platform. According to the official help, 'the trading platform login is a different credentials context,' not the same Direct account ([S07](https://www.fxpro.com/help-section/faq/fxpro-direct)).

The practical consequence: your Direct password does not work for the terminal, and if you lose platform access, it is the platform password that gets reset, not the portal password. So the first thing to do before any login is to determine where you are logging in and which credentials you are entering.

Logging into FxPro Direct

Direct is the entry point for managing all trading accounts and the Wallet. If you do not remember your access details or are not sure which login belongs to the portal, follow the structure described in the official help.

Step-by-step

1. Open the official FxPro website and go to the Direct login section. Do not follow links from untrusted emails or messages. it is better to type the address manually.
2. Enter your Direct credentials. If login fails, use the access recovery function on the portal login page.
3. After logging in, check the Accounts section. your trading accounts and their status should be visible there.
4. If you need to reset a trading account password, this is done from the Accounts section inside Direct ([S07](https://www.fxpro.com/help-section/faq/fxpro-direct)).

Note: having a Direct account does not mean you automatically see all platforms. Trading accounts may be displayed with the connected platform indicated, and each platform has its own credentials.

Logging into MetaTrader, cTrader and WebTrader

Trading platforms use their own logins and passwords issued when the account is opened. These are not the same as Direct credentials. If you open a new account, the platform credentials are provided separately. save them, as they will not be automatically restored through the portal after a reset.

cTrader ID (cTID) is a separate account not linked to your Direct login. It can combine several cTrader demo and live accounts, so password reset here is done not through FxPro but on the cTID reset page ([S13](https://www.fxpro.com/help-section/faq/ctrader-platform)).

Wallet and login: why the wallet matters

The Wallet is the central hub for funds. You can move funds between the wallet and trading accounts, and if currencies differ, conversion may apply ([S07](https://www.fxpro.com/help-section/faq/fxpro-direct)). This is not a separate 'login,' but the access logic matters: without a working Direct login, you cannot manage the wallet, transfers, or account settings.

Practical point: before your first transfer to a trading account, check which currency is set in the wallet and in the account. If the currencies are different, conversion may affect the final amount. This is not trading advice, but a technical check worth doing before confirming the operation.

Password recovery: what gets reset and where

The reset depends on which context the password belongs to. For a trading account, the reset function is available through Accounts in Direct. For cTrader, a separate cTID reset page is used. If it is the Direct portal itself, recover access through the portal login page ([S07](https://www.fxpro.com/help-section/faq/fxpro-direct); [S13](https://www.fxpro.com/help-section/faq/ctrader-platform)).

• A reset does not mean you will get access to all platforms at once. each account is managed in its own way.
• When recovering, use only official pages. Third-party services and links from emails are a common way for data leaks.
• If the reset does not work, describe the problem to support and specify which context the access belongs to.

QuickTrade and cTrader login parameters

QuickTrade allows you to enable one-click or double-click trading. This is a setting worth checking before sending orders: it changes platform behavior and can lead to an accidental trade with a careless click ([S13](https://www.fxpro.com/help-section/faq/ctrader-platform)).

Logging into cTrader is logically linked to these settings: first check which cTID is used, then the trading parameters, so you do not send an order by mistake. There is no separate confirmation in official sources of what exactly you see in the interface, so rely on the actual labels in your terminal and do not depend on unconfirmed button descriptions.

Checking availability and legal entity before login

The ability to open an account and log in depends on the country of residence and the contracting legal entity. Registration goes through the official FxPro website or app; available legal entities depend on your place of residence ([S08](https://www.fxpro.com/help-section/faq/accounts)). The current global footer states that CFDs are not offered to residents of the USA, Iran and Canada, while additional restrictions may apply ([S08](https://www.fxpro.com/help-section/faq/accounts)).

Russian interface language is a language, not confirmation that the service is available in Russia. The same applies to French and Spanish: having a language does not guarantee access in France or Spain. Before creating an account, check which legal entity serves your jurisdiction, and assess further steps based on that.

This is an independent information reference. It is not an official FxPro resource, is not affiliated with the broker, and does not process trading operations, payments, credentials or documents.

FAQ